Ann Taylor in San Diego, CA Closed now

Reviews about Ann Taylor

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  June 23, 2020, by Ashley Barton
  I recently went shopping here with my mom. We made a very large purchase of many different items. One of the items I bought we a pair of light pink pants. The fabric was like a soft suede that I’ve never seen. When I washed them (with other light colors on delicate), something was off about the pants and the color bled into concentrated areas on the pants (it was the same color as the pants were made of, it just turned a little darker in areas). And that color didn’t transfer to any of my other clothes so I know it was already in the pants. I tried washing them again (alone), but they didn’t go back to normal. I took them back into the store to ask if I could exchange for another pair (which they still had stock of), and they were very snooty, saying that I could not exchange them and basically accusing me of lying and saying that “I must have washed them with something red”, which was not the case. I’ve never been treated like that before in a retail store. I feel like they should have given me, the customer, the benefit of the doubt and retained a customer instead of their small profit from one pair of pants. They were a whole lot friendlier when we were adding items to our purchase the first visit. The rest of the clothing is nice, but I have an $80 pair of pants that I got to wear once and the feeling of getting snubbed.