La-Z-Boy Furniture Galleries in San Diego, CA Closed now

Reviews about La-Z-Boy Furniture Galleries

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  April 20, 2019, by Jane La Motte
  My customer service experience has been great. We purchased a recliner for my 94 year old mother at the San Diego showroom. The sales person there was so helpful and patient with us as we considered the different styles and options we thought my mom would like. We purchased an in-stock recliner with a lever. A few days later the chair was delivered, and my mom just didn't feel like she had the necessary strength to operate the lever. We were still within the 3-day exchange period, and La-Z-Boy customer service listened to my story and did everything we could have wanted to remedy the situation and more. They are taking the chair back in exchange for the same model with a motorized reclining mechanism and a remote. They only charged us the difference to upgrade--we did not pay a restocking fee and they are going to pick up the old chair and deliver the new one without charging us a second delivery fee. All of my concerns were addressed in less than 24 hours by La-Z-Boy's kind and understanding staff. Again, it has been a great experience.
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  April 05, 2019, by KARIN KENYON
  I am SO EXCITED! I highly recommend Lazy Boy Mission Valley. Their store is well merchandised and beautifully decorated . I originally went to a large department store thinking that the Lazy Boy store would be out of my league. However I was not happy with the selection and pricing at the department store. I took a chance and visited Lazy Boy. I was immediately greeted by a very knowledgeable, helpful and very kind young women named Ashley. She was honest and patient working with me trying to find a chair that would fit into my budget. And we found one!! I didn't purchase that night cause I needed to check with a friend regarding delivery. When I called back this morning I spoke to a wonderful man named Jay. He was also very helpful and professional. Finally I had the opportunity to speak with the store manager named Jose regarding a separate matter and I was also impressed with his professionalism and pride in his job. What a wonderful experience I had at Lazy Boy. And WHAT AN AWESOME CHAIR I GOT !