MWI Plumbers Supply/ Standard True Value in San Diego, CA Closed now

Reviews about MWI Plumbers Supply/ Standard True Value

• ★ ☆ ☆ ☆ ☆

  October 22, 2019, by Billy C
  Do not order any products here! Their salesperson, Amber Flores, ordered the wrong $1200 vanity and both her and the store manager refuse to find solution to help us get the vanity we wanted. Amber does not return phone calls when she agreed to call back. When I spoke to the manager, he told me that it was the customer's responsibility to know the product number of the vanity and made sure that it matched the product we want. Detail of what happened: we got a quote of vanity that we picked up from the showroom of a different store and called MWI to see what it cost. Amber informed us that MWI was cheaper. We went over and gave Amber the quote. Luckily, MWI had the exact vanity and finish that we wanted. We told her that the vanity in their showroom was what we wanted and we were happy that MWI had a better price. After Amber filled out the order form, she showed us a picture of the vanity on a large computer screen. The screen showed the exact vanity that was on their showroom floor, the one we pointed to, and the one we told her that we wanted. However, after 6 weeks of waiting, the vanity we got was not the one we thought we ordered. Given that the monitor showed the same vanity that was on the floor, we had no reason to doubt Amber had ordered the right vanity. However, according to the manager, we should've looked up the catalog number with the picture on our own and it was not the store's responsibility.