Rockler Woodworking and Hardware - San Diego in San Diego, CA Closed now

Reviews about Rockler Woodworking and Hardware - San Diego

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  July 27, 2020, by Issi Escobar
  I am a bit reluctant to write this review, after reading other reviews however, I see that there is a pattern of poor customer service at this Rockler location. I used to visit the Pasadena store before I moved to the San Diego area and the customer service was significantly better there. For the sake of brevity, let me just say that in the span of one transaction I was both screwed over and insulted after I have tried to be understanding and accommodating.
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  October 23, 2019, by Chinkasuyaro
  First time visiting the store in several years. Waited for a few minutes for someone to ask if I needed help but nobody came. Two men at the counter shooting the breeze. Asked them for help and one of them reluctantly agreed. While he was supposed to be showing me to a product another customer asked him a question and he totally focused on the other customer and forgot I existed. Told them I would look elsewhere. Good products but bad service. Edit: In the few months since initial review I have had good service and bad service. It seems to depend on who is working, what time of day it is, and how many staff members are on duty. Management should still spend some time analyzing the operation to ensure consistent quality of service.